Playbook
The operating manual of your business.
When a new hire can contribute in week one without pulling someone off their job, you have a Playbook. We co-build the operating manual with the people who actually do the work. Living document, not a dusty binder.
Start with clarity
The Founder-Operator
Expected outcomes
What you get.
- A single source of truth for how work gets done
- Role scorecards per function
- Decision rights matrix
- An onboarding path that measures itself
The dependency trap
If three people quit tomorrow, what breaks?
- Knowledge lives in people’s heads, not in the system.
- Onboarding takes months and depends on availability.
- The same questions get re-answered every week.
- No one agrees on the “right way” because there isn’t one.
How we build it
From people to pages, in your tools.
Discover
We interview the operators. The real experts are the people doing the work daily.
Document
We write the pages inside your existing tool stack: Notion, Google, Microsoft, whatever lives there.
Ownership
Every page gets a human owner responsible for keeping it alive.
Review loop
A quarterly 20-minute Playbook review keeps the document from rotting.
A Playbook is alive, or it is already dead.
Client stories
Radar cases tied to this service.
Accounting firm
“Partners stopped carrying every decision. Delegation finally stuck.”
Read the Radar case
Independent health practice
“The owner finally took a two-week break, nothing broke.”
Read the Radar case
Financial services
“Documented vision & traction aligned a scattered leadership team.”
Read the Radar case
FAQ
Frequent questions.
Where does the Playbook live?
In whatever tool your team already uses: Notion, Google Workspace, Microsoft 365, or a mix. We do not force a new tool.