Services to health organizations · Executive Dashboard
“Executive dashboard brought bad news early, decisions on time.”
— CEO, Services to health organizations, 60+ staff
Who this client is
Do you see yourself here?
This client’s identity is confidential, their reality isn’t. Size, stage, sector and daily pressure are reported faithfully. If you recognise your own day-to-day in this portrait, you’re probably in the right place.
Type
Services to health organizations
Size
60+ staff, multi-contract
Stage
Mature, growing contract complexity
Revenue
$10M+ annual revenue
The symptoms
What wasn’t working.
- 01
Bad contract news reached the CEO three weeks too late
- 02
Monthly dashboards were pretty but told last month’s story
- 03
Finance, operations and sales each had their own numbers
- 04
Decisions were made on vibes rather than data
Our approach
A dashboard that tells the truth early
We rebuilt the executive dashboard around the three metrics that actually predict trouble, and killed everything else.
- Chose 3 leading indicators that predict contract trouble
- Weekly refresh replacing monthly post-mortem
- One owner per indicator, named, accountable
- A 20-minute executive review every Monday at 9
The outcome
From hindsight to foresight
Bad news latency
BEFORE
3 weeks
AFTER
3 days
Dashboard count
BEFORE
4 competing versions
AFTER
1 shared truth
Monday review
BEFORE
Did not exist
AFTER
20 min, held weekly
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