Real estate · Process Mapping
“Process mapping surfaced four hidden handoff failures.”
— COO, Real estate development firm, 25–40 staff
Who this client is
Do you see yourself here?
This client’s identity is confidential, their reality isn’t. Size, stage, sector and daily pressure are reported faithfully. If you recognise your own day-to-day in this portrait, you’re probably in the right place.
Type
Real estate development firm
Size
25–40 staff across 3 locations
Stage
Scaling, cross-site friction
Revenue
$10M+ annual revenue
The symptoms
What wasn’t working.
- 01
Documents arrived at closing missing critical signatures
- 02
Site teams blamed head office; head office blamed site teams
- 03
Nobody could point to where exactly projects stalled
- 04
Every month, 2–3 deals slipped a milestone, invisibly
Our approach
Four handoffs made visible, then fixed
We mapped the full project lifecycle and surfaced the four handoffs where work consistently fell through the cracks.
- End-to-end process map across both sites and head office
- Four handoff owners named with a published SLA
- A visual kanban tracking every active deal at the handoff level
- Weekly 15-minute cross-site standup replacing monthly blame meetings
The outcome
From invisible blame to visible accountability
Missed signatures
BEFORE
Discovered at closing
AFTER
Caught at the handoff
Milestone slippage
BEFORE
2–3 deals per month
AFTER
Flagged within 48 hours
Cross-site trust
BEFORE
Blame culture
AFTER
Shared ownership
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