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Recruitment  ·  Onboarding & Playbook

“A playbook that lets a new recruiter deliver in week one.”

— Head of Operations, Recruitment firm, 10–15 recruiters

Who this client is

Do you see yourself here?

This client’s identity is confidential, their reality isn’t. Size, stage, sector and daily pressure are reported faithfully. If you recognise your own day-to-day in this portrait, you’re probably in the right place.

Type

Recruitment firm

Size

10–15 recruiters

Stage

Scaling, high turnover

Revenue

Commission-based, $4M–$8M

The symptoms

What wasn’t working.

  • 01

    New recruiters needed 3+ months to become productive

  • 02

    Every senior recruiter had a slightly different method

  • 03

    When a top recruiter left, their pipeline evaporated

  • 04

    Training was improvised, lived in people’s heads

Our approach

The recruiter operating manual

We captured what the top recruiters actually did, step by step, and turned it into a Playbook new hires could run from day one.

  • Shadowed the three best recruiters for two weeks
  • Documented every stage: intake → sourcing → qualification → close
  • Built an onboarding path with weekly checkpoints
  • AI-assisted candidate briefs integrated into the workflow

The outcome

From 3-month ramp-up to week-one contribution

New hire ramp-up

BEFORE

3–4 months

AFTER

First placement in month one

Method consistency

BEFORE

Each recruiter their own way

AFTER

One shared playbook

Pipeline continuity

BEFORE

Lost when a recruiter left

AFTER

Transferable, documented

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